FAQ
Frequently Asked
Questions
Everything you need to know about buying, selling, payments, authenticity, and shipping on PuranoChic.
Can I return an item if it doesn't fit me?
↓No. Buyers are responsible for reviewing measurements, sizing information, and item descriptions before purchasing. We do not offer refunds or returns for sizing or fit issues.
Can I return an item if it doesn't fit me?
No. Buyers are responsible for reviewing measurements, sizing information, and item descriptions before purchasing. We do not offer refunds or returns for sizing or fit issues.
Can I return an item if it looks different in person?
↓Minor differences in color, lighting, or appearance due to photography are not valid reasons for a return. Returns are only approved if the item is significantly different from the listing description or photos.
Can I return an item if it looks different in person?
Minor differences in color, lighting, or appearance due to photography are not valid reasons for a return. Returns are only approved if the item is significantly different from the listing description or photos.
Who pays for return shipping?
↓If a return request is approved, the buyer is responsible for paying the return delivery fee to send the item back to the seller. Once the seller confirms receipt of the returned item, the refund will be processed.
Who pays for return shipping?
If a return request is approved, the buyer is responsible for paying the return delivery fee to send the item back to the seller. Once the seller confirms receipt of the returned item, the refund will be processed.
Do you offer refunds for change of mind purchases?
↓No. We do not provide refunds because a buyer changed their mind after purchasing.
Do you offer refunds for change of mind purchases?
No. We do not provide refunds because a buyer changed their mind after purchasing.
When am I eligible for a refund?
↓Refunds may be approved if:
- Item is substantially different from listing
- Major defects not disclosed by seller
- Wrong item shipped
Each case is reviewed individually by the PuranoChic team.
When am I eligible for a refund?
Refunds may be approved if:
- Item is substantially different from listing
- Major defects not disclosed by seller
- Wrong item shipped
Each case is reviewed individually by the PuranoChic team.
Are the items authentic?
↓Yes. Our team manually reviews listings, and we encourage sellers to provide proof of purchase for high-end items. If you receive a counterfeit item, you are protected under our Refund Policy.
Are the items authentic?
Yes. Our team manually reviews listings, and we encourage sellers to provide proof of purchase for high-end items. If you receive a counterfeit item, you are protected under our Refund Policy.
How does shipping work?
↓Sellers ship directly to buyers. Once an order is placed, sellers have 3 business days to provide tracking information. Payments remain secure until delivery is confirmed.
How does shipping work?
Sellers ship directly to buyers. Once an order is placed, sellers have 3 business days to provide tracking information. Payments remain secure until delivery is confirmed.
Can I return an item?
↓Returns are available when items arrive damaged, counterfeit, or significantly different from their description.
Can I return an item?
Returns are available when items arrive damaged, counterfeit, or significantly different from their description.
Who pays for shipping when an item is sold?
↓The seller is responsible for the initial delivery cost when shipping the item to the buyer.
Who pays for shipping when an item is sold?
The seller is responsible for the initial delivery cost when shipping the item to the buyer.
How much does it cost to sell?
↓Listing items is completely free. We only charge a small commission when your item successfully sells.
How much does it cost to sell?
Listing items is completely free. We only charge a small commission when your item successfully sells.
How do I get paid?
↓After delivery confirmation, funds are released to your connected payment method within 3-4 business days.
How do I get paid?
After delivery confirmation, funds are released to your connected payment method within 3-4 business days.
How quickly can my item sell?
↓Popular and well-photographed items can sell quickly, while rare vintage pieces may take longer to find the right buyer.
How quickly can my item sell?
Popular and well-photographed items can sell quickly, while rare vintage pieces may take longer to find the right buyer.
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