Shipping & Delivery Policy

1. Service Area — Nepal Only

Puranochic operates only within Nepal. Delivery is currently available strictly within the Kathmandu Valley:

• Kathmandu
• Lalitpur
• Bhaktapur
• Kirtipur

We do not offer international shipping, cross-border sales, or delivery to any location outside the areas listed above. Orders with a delivery address outside the service area may be cancelled and refunded.

2. Who Delivers Your Order

Puranochic is a marketplace platform — we do not own or operate delivery vehicles or logistics infrastructure. Deliveries are carried out by third-party courier services commonly used in the Kathmandu Valley, such as Pathao, InDrive, or local parcel services.

The seller is responsible for handing the item to the courier promptly after the order is confirmed. Delivery is arranged between the parties through the Platform's order flow.

3. Dispatch & Delivery Timelines

• Payment first: An order is confirmed only after Puranochic verifies the buyer's payment. Sellers must not ship before the order is confirmed by the Platform.
• Dispatch: Sellers are expected to dispatch the item within a reasonable time after order confirmation, typically within 1–3 business days.
• Delivery: Within the Kathmandu Valley, courier delivery typically takes 1–3 business days after dispatch, depending on the courier and location.
• Delays: Timelines are estimates, not guarantees. Deliveries may be delayed by weather, strikes (bandhs), road conditions, festivals, or courier availability. We will assist with communication, but Puranochic is not liable for courier delays.

4. Delivery Confirmation & the 48-Hour Window

When an order is marked as Delivered on the Platform, the buyer's 48-hour inspection window begins. During this window the buyer should inspect the item and, if there is a problem, file a dispute as described in our Refund & Return Policy.

Buyers should make themselves reasonably available to receive delivery at the address provided and keep their contact details accurate.

5. Failed or Refused Deliveries

• If delivery fails because the buyer provided an incorrect address or was unreachable, any re-delivery cost is the buyer's responsibility.
• If a buyer refuses delivery without a valid reason covered by our Refund & Return Policy, the order may still be treated as delivered for the purposes of the buyer-protection process.
• If an item is lost in transit, contact us immediately via the "Report an Issue" feature; we will investigate with both parties and the courier information available.

6. Return Shipping

For approved returns, the buyer arranges and pays for return shipping to the seller, within the service area, as set out in Section 3 of the Refund & Return Policy.

7. Contact Us

For questions about shipping or an active delivery, contact us at:
Email: support@puranochic.com