Terms & Conditions

1. Introduction & Acceptance

Welcome to Puranochic (the "Platform", "we", "us", or "our"). These Terms & Conditions (the "Terms") govern your access to and use of our website, applications, and related services (collectively, the "Services"). By creating an account, browsing, buying, or selling on the Platform, you agree to be bound by these Terms and by our Privacy Policy, Refund & Return Policy, Shipping & Delivery Policy, and, if you sell on the Platform, our Seller Agreement.

These Terms form a legally binding electronic agreement between you and Puranochic, recognised under the Electronic Transactions Act, 2063 (2008) and the Electronic Commerce Act, 2081 (2025) of Nepal. If you do not agree with any part of these Terms, you must not use the Services.

2. Our Role: A Marketplace Intermediary

Puranochic operates a Consumer-to-Consumer (C2C) online marketplace that enables registered users to buy and sell pre-loved fashion items. Puranochic acts as an electronic intermediary within the meaning of the Electronic Commerce Act, 2081. We do not own, manufacture, stock, sell, or resell the items listed by sellers.

Each sale is a contract formed directly between the buyer and the seller. Our responsibilities are limited to operating the Platform, holding payments under our buyer-protection process described in Section 6, facilitating communication between the parties, and acting as a neutral reviewer in disputes.

3. Service Area

The Services are offered only within Nepal. Buying, selling, and delivery are currently available strictly within the Kathmandu Valley — namely Kathmandu, Lalitpur, Bhaktapur, and Kirtipur.

We do not offer international shipping, cross-border sales, or delivery to any location outside the areas listed above. Orders placed with a delivery address outside the service area may be cancelled.

4. Eligibility & Accounts

• You must be at least 16 years old to create an account and use the Services.
• You must provide accurate, current, and complete information when registering and keep it up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• One person may not maintain multiple accounts for the purpose of evading restrictions, manipulating ratings, or circumventing bans.

5. Seller Verification

To list items for sale, you must first apply and pass our identity verification process, which involves submitting basic verification information (such as your legal name, contact details, address, and a verification photo). This information is collected with your consent, used solely for verification and fraud prevention, and handled as described in our Privacy Policy. The full terms that apply to sellers are set out in the Seller Agreement.

6. Payments & Buyer Protection

Puranochic operates a platform-managed payment process designed to protect both parties:

• Payment: At checkout, the buyer transfers the purchase amount to Puranochic's designated eSewa account and submits proof of payment (a payment receipt) through the Platform.
• Verification: Our team manually reviews and verifies the payment before the order is confirmed and the seller is instructed to ship. Orders remain in "payment review" status until verification is complete.
• Held Funds: Verified funds are held by Puranochic and are not released to the seller until the buyer-protection window described in Section 8 has passed or any dispute has been resolved.
• Payout: After successful completion, the sale amount, minus the Platform service fee (Section 7), is paid out to the seller's eSewa account.

Attempting to bypass this payment process to transact off-platform is strictly prohibited and will result in immediate and permanent account termination.

7. Fees & Commission

Creating an account, browsing, and buying on Puranochic is free of charge. When a sale is successfully completed, Puranochic deducts a service fee of 10% of the final sale price before releasing the payout to the seller. We will notify sellers of any change to the fee structure in advance; changes apply only to sales concluded after the change takes effect.

8. Delivery, Inspection & Disputes

• Delivery: Items are delivered by third-party couriers or by arrangement between the parties, as described in our Shipping & Delivery Policy.
• 48-Hour Inspection Window: Once an order is marked as delivered, the buyer has 48 hours to inspect the item and report any problem by filing a dispute through the Platform.
• Valid dispute reasons include: the wrong item was sent, the item is damaged in a way not disclosed in the listing, an item is missing from the order, or the transaction appears fraudulent.
• Resolution: Puranochic will review the dispute, the original listing, and the evidence submitted by both parties, and decide on a refund, return, or release of funds in accordance with our Refund & Return Policy.
• If no dispute is filed within the 48-hour window, the transaction is treated as complete and the funds are released to the seller.

Your statutory rights are not affected. Nothing in these Terms limits, excludes, or waives any right or remedy that you have as a consumer under the applicable laws of Nepal, including the Consumer Protection Act, 2075 (2018), which cannot lawfully be limited or waived by agreement.

9. Prohibited Items & Conduct

You agree not to list, sell, buy, or attempt to trade any of the following on the Platform:

• Counterfeit, replica, or unauthorised trademarked goods.
• Stolen goods or items obtained illegally.
• Items whose sale is restricted or prohibited under the laws of Nepal.
• Items or content that promote hate speech, violence, or discrimination.

You further agree not to:

• Post false, misleading, or deceptive listings or reviews.
• Harass, threaten, or defraud other users.
• Interfere with the security or proper functioning of the Platform, or access it by automated means without our written permission.

10. Grievance Handling

In line with the Electronic Commerce Act, 2081, Puranochic maintains a grievance-handling mechanism for complaints about the Platform or transactions conducted through it:

• How to complain: Email legal@puranochic.com or use the "Report an Issue" feature in your Order History, or reach us through the Contact page.
• Acknowledgment: We will register your complaint and acknowledge receipt promptly.
• Resolution: We aim to investigate and respond with a decision within 15 days of receiving a complaint.

If you are not satisfied with our resolution, you retain the right to pursue remedies available under the laws of Nepal, including through consumer-protection authorities.

11. Content & Intellectual Property

• The Puranochic name, logo, design, and software are the property of Puranochic. You may not copy, modify, or use them without our prior written consent.
• You retain ownership of the photos and descriptions you upload. By posting them, you grant Puranochic a non-exclusive, royalty-free licence to display, reproduce, and promote that content on and in connection with the Platform.
• You warrant that content you upload does not infringe the rights of any third party.

12. Limitation of Liability

Please read carefully

To the maximum extent permitted by the laws of Nepal, Puranochic shall not be liable for any indirect, incidental, consequential, special, or exemplary damages arising out of your use of the Platform. Because each sale is concluded directly between the buyer and the seller, and we do not inspect items prior to sale, you release Puranochic from claims, demands, or damages arising out of disputes with other users, except to the extent caused by our failure to perform the obligations we expressly undertake in these Terms.

Nothing in this section excludes or limits liability that cannot be excluded or limited under the laws of Nepal.

13. Suspension & Termination

We may suspend, restrict, or permanently terminate an account, remove listings, or withhold pending payouts where we reasonably suspect fraud, submission of false verification information, sale of prohibited items, attempts to bypass the payment process, or any other material breach of these Terms.

You may stop using the Services and request deletion of your account at any time, subject to completion of any open orders and the data-retention rules described in our Privacy Policy.

14. Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the Effective Date above and take reasonable steps to notify you (for example, by notice on the Platform). Your continued use of the Services after a change takes effect constitutes acceptance of the updated Terms.

15. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of Nepal, including the Electronic Transactions Act, 2063, the Electronic Commerce Act, 2081, and the Consumer Protection Act, 2075. Any legal disputes shall be subject to the exclusive jurisdiction of the courts located in Kathmandu, Bagmati Province, Nepal.

16. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:
Email: legal@puranochic.com
Address: Kathmandu, Bagmati Province, Nepal